Question 1

Can you guarantee a delivery date to Juba or elsewhere in South Sudan?

Accepted Answer

No, and we don't want to tell you otherwise. Transit time depends on road conditions, border processing at Nimule and, at times, security conditions along the route, all of which are outside our control. We recommend planning generous buffer time rather than working to a fixed delivery date.

Question 2

Will you send a team to South Sudan for on-site tagging?

Accepted Answer

We consider this case by case rather than offering it as a standard service. Depending on the location, security conditions and duty-of-care requirements for our team, we may not be able to take on a particular on-site project at all, and we'll tell you plainly if that's the case rather than accepting work we can't deliver safely.

Question 3

What's the most realistic way to get tags applied if you can't send a team?

Accepted Answer

Ordering finished tags shipped to you and having your own staff apply them, following our size and placement guidance, which we're happy to provide by phone or written instructions. This removes the on-site travel constraint entirely and is what we recommend for most South Sudanese organisations.

Question 4

Who handles customs clearance in South Sudan?

Accepted Answer

You or your clearing agent, not us. We strongly recommend using an agent with direct experience at the Nimule crossing or Juba airport, since first-time clearance without local support can add significant and unpredictable delay. Duty and clearance costs are the buyer's responsibility unless specifically quoted.

Question 5

Should we use road freight or air freight?

Accepted Answer

It depends on your timeline and current conditions, road via Uganda and Nimule is typically cheaper but has less predictable transit, while air freight to Juba costs more but generally offers a tighter and more reliable window. We'll discuss both options with you at quotation stage based on your priorities.

Question 6

What currency is the quotation in for a South Sudan order?

Accepted Answer

Kenyan shillings (KES), unless agreed otherwise in writing before the order is confirmed. We don't hold a separate South Sudanese pound price list given the currency's volatility, so we'd recommend settling in KES via bank transfer rather than attempting local currency conversion.

Question 7

Would it be more reliable to find a supplier already operating inside South Sudan?

Accepted Answer

If reliability and speed are the priority and a locally present supplier can meet your specification, that may genuinely be the more dependable choice for your organisation. We're glad to supply tags and register-building expertise from Nairobi, but we won't pretend our logistics into South Sudan match a locally based operation.

Question 8

Can NGOs and international organisations use LPO or purchase order terms for South Sudan orders?

Accepted Answer

This is considered case by case given the added currency, transfer and collection complexity for South Sudan specifically. Raise your organisation's procurement requirements with us directly at quotation stage rather than assuming standard Kenyan LPO credit terms apply. In practice most South Sudan orders are handled on a deposit-and-balance basis by bank transfer rather than credit terms, given the extra cross-border logistics involved, so confirm this before finalising your budget approval.

Question 9

How do we build in enough time for a project with a fixed deadline?

Accepted Answer

Start well ahead of the deadline, get your artwork approved early so production begins immediately, and treat transit and clearance as the least predictable part of the timeline rather than the production stage. If your deadline is tight, tell us upfront so we can advise honestly whether it's achievable before you commit budget to it.

Question 10

Do you provide any documentation to help our clearing agent at Nimule or Juba?

Accepted Answer

Yes, we provide a commercial invoice and any supporting documentation reasonably requested to help clearance move smoothly. We can't guarantee how quickly South Sudanese authorities process it, but we respond quickly if additional paperwork or amendments are needed on our side.

Item	Our position
Tag production in Nairobi	Standard lead times from artwork approval, same as any order
Shipping method	Road via Uganda/Nimule, or air freight to Juba, chosen based on your timeline and current conditions
Delivery date guarantee	Not given, transit risk is real and outside our control
Customs and clearance	Buyer's responsibility; a local, experienced clearing agent is strongly recommended
On-site tagging	Considered case by case; may be declined on security or duty-of-care grounds
Currency	KES unless otherwise agreed in writing

Asset tags for South Sudan