Name: Nicetags Solutions
Address: Pioneer House, 3rd Floor, Harambee Avenue, Nairobi, Nairobi County, 00100, KE
Telephone: +254764968408
Price range: KSh 35 – KSh 175 per tag (excl. VAT)

Question 1

How quickly will you respond to my enquiry?

Accepted Answer

Within 4 working hours for quote-only items and tender enquiries, during our Monday to Saturday, 8am to 5pm hours. Standard price-list items can often be confirmed on the same call or WhatsApp message, since the pricing is already published, so you don't always have to wait for a written quotation.

Question 2

Can I just call instead of filling in a form?

Accepted Answer

Yes, phone or WhatsApp +254764968408 is usually the fastest route, particularly if you already know your asset count and material. The form is there for written or after-hours enquiries and gives us a record to quote against, which matters most for tender responses or larger multi-site projects.

Question 3

Do you offer live chat or an office visit without an appointment?

Accepted Answer

We don't run live chat. You're welcome to visit our office at Pioneer House, 3rd Floor, Harambee Avenue, Nairobi during working hours, but calling ahead means we can have a sample or quotation ready rather than starting from scratch when you arrive.

Question 4

Is there a minimum enquiry size you'll respond to?

Accepted Answer

No, we respond to every genuine enquiry regardless of size, including small one-off requests. Bear in mind our minimum order is 100 pieces at published tag prices, so very small requests may need a custom quote rather than the standard price list, which assumes at least a full production run.

Question 5

Can you visit our site to assess it before quoting?

Accepted Answer

For larger or unusual projects, yes, and for sites outside Nairobi we itemise transport, accommodation and subsistence at cost before any visit is booked. For straightforward jobs, a phone conversation and a few photos are usually enough to quote accurately.

Question 6

What if I need an urgent same-day response?

Accepted Answer

Call rather than email, phone and WhatsApp get a faster human response than the contact form, especially outside standard email-checking hours. Genuinely urgent same-day tagging, up to 200 tags, is achievable once artwork is approved, so tell us immediately if your deadline is same-day when you call.

Question 7

Do you respond to tender enquiries the same way as regular ones?

Accepted Answer

Yes, but include the tender reference and closing date so we can prioritise correctly against other live enquiries. If you need our compliance documents, say so in the same email, we send the full pack within 4 working hours, addressed to your official procurement contact rather than a personal inbox.

Question 8

Can I get a quotation without giving my location?

Accepted Answer

For standard tag prices, yes, the price list is public regardless of location, so you can budget before telling us anything else. For services, travel-inclusive quotations or delivery costs, we do need your location, because that's what determines whether any travel cost applies at all and how much it comes to.

Contact Nicetags Solutions